Support Services

Support and Updates Services

Availability

Support and update services are available for a fee. The account key is used to identify paying customers and allows access to support and update services. It is important not to share the key with others or misuse it. Misuse of the key may lead to account blocking.

Exclusions from Support Services

• Software that has been modified, damaged, or part of it
• Problems caused by negligence, misuse, or improper use of the software
• Downtime resulting from: our regular maintenance
• Issues with internet service providers
• Force majeure events
• System failures on the internet
• Actions or omissions by users
• Third-party software
• Any factor beyond our direct control

Technical Support

Purchasing a subscription plan that includes support services entitles subscribers (not the payers or professionals on sites) to access technical support for the software according to the specific plan purchased. Technical support is provided for the software within the framework of the specific subscription plan purchased through our support channels, considering reasonable commercial effort. We will do our best to respond to every request within a reasonable time, according to the terms of the subscription plan purchased.

Account Credentials - Ensuring Full Access to Services

Account credentials are designed to ensure full access to all the benefits of subscription plans, including:

• Timely Technical Support: We are available to assist with any questions or issues encountered during the use of the software
• Software Updates: Access to all the latest software updates, including performance improvements, bug fixes, and new features

Account credentials allow us to verify identity and accurately categorize subscription plans. This ensures that appropriate services are received, including technical support and software updates. We use account credentials in accordance with our privacy policy to monitor the use of the software and prevent misuse, ensuring a fair experience for all WhizManage users.

Software Updates

When purchasing a subscription, updates for the WhizManage software will be automatically sent during the subscription period. Installing these updates is important to ensure receiving the latest version of the software and enjoying all its benefits.

We may update or upgrade certain components included in the software at our discretion. The purpose of these upgrades is to improve performance, add new features, and fix bugs.

When purchasing and fully paying for a subscription plan, access to all the updates that are generally available during the subscription period will be provided. These updates will be available for all the sites for which the subscription plan has been purchased.

Third-Party Components

The software may include components and software developed by third parties ("Third-Party Components"). These components may include code libraries, data files, tools, or services developed by external entities.

Licenses

Third-Party Components may be subject to separate licensing terms set by the third-party providers ("Third-Party Licenses"). These licenses may define the permissible use, distribution, and modification terms for these components. It is important to carefully read the Third-Party Licenses before using these components.

Third-Party Notices

Third-Party Components may include notices, agreements, or other legal licenses ("Third-Party Notices"). These notices may provide information on copyrights, trademarks, or usage restrictions. It is important to carefully read the Third-Party Notices before using these components.

Ownership and Disclaimers

What We Own

• WhizManage Website: All designs, content, images, videos, audio files, data files, source code, and any other content appearing on the WhizManage website are our property
• WhizManage Services: All services we provide through the WhizManage website, including but not limited to store management, technical support, and updates
• WhizManage Software: Store management software developed and sold by us, including WhizManage and WhizManage Pro
• WhizManage Online Store: An online store where we sell products and services related to WhizManage
• WhizManage Forums: Online forums where WhizManage users can communicate with each other
• Other Content: Any other content we provide outside the scope of the software, such as user guides, articles, and manuals

Disclaimer

The software is provided to users "as is," without any warranty from the company. This means that the company does not guarantee that the software will be error-free, meet user needs, or function perfectly. Users use the software at their own risk.

No Warranty

The company is not responsible for any direct, indirect, incidental, special, or consequential damages that may arise from using the software. This includes physical damages, property damages, financial damages, and data loss. Users are fully responsible for any damage that may occur as a result of using the software.

Limitation of Liability

The company's liability for any damage caused by using the software is limited to the amount paid by users for the software. This means that the company will not pay users more than the amount paid for the software, even if the damage caused is greater.