Privacy Policy

Data Collection

We collect data when users use our services or contact us, either directly or through third-party services. The data we collect may include:

When registering for our services, making a purchase, or creating an account on our website, we collect name, email address, phone number, residential address, and payment details.

We collect information about the devices and browsers used to access our services, including IP address, browser type, operating system, and network information.

We track interactions with our services, including pages visited, actions taken on the site, and time spent using the services.

We collect aggregated statistical information on the usage of our services, which does not personally identify users but is used to improve user experience and service quality.

We may receive information from third-party sources such as business partners, service providers, and social networks where accounts exist, in accordance with their privacy policies.

When contacting our support team or requesting software updates, we may collect additional information to assist, such as account details, descriptions of technical issues, and diagnostic answers.

The collection of information is aimed at improving our services, ensuring secure and safe transactions, providing effective support, and sending relevant updates and notifications. We are committed to maintaining privacy and using data fairly in accordance with applicable privacy and data protection laws.

Data Usage and Location

Service Provision

We use data to provide and manage our services, including completing transactions, providing access to software, and offering technical support. The data allows us to ensure smooth and efficient use of our services.

Service Improvement

We analyze the data collected to improve our services and products. This information helps us understand user needs, identify usage trends, fix technical issues, and develop new features.

Communication

We use data to communicate, send updates about our services, notify of policy or term changes, and respond to inquiries and requests. Communication also includes sending marketing messages and special offers with appropriate consent.

User Account Management

Personal data enables us to create and manage user accounts on the website, including customizing account settings, managing access permissions, and keeping purchase and usage history.

Information Security

Data helps us maintain the security of our services, detect and prevent fraud, identity theft, and other malicious activities. We monitor unauthorized access and suspicious activities to protect our data and systems.

Data Location

Data may be stored and processed in data centers in various countries, depending on our operational and technological needs. We ensure that data is stored in a secure environment in accordance with international information security standards.

Compliance with Local and International Regulations

We operate in accordance with privacy and data protection laws in the various countries where data is stored and processed. We adhere to regulations such as GDPR in the European Union and other laws in different countries to ensure the protection of privacy.

When transferring data between different countries, we take appropriate security measures to ensure that data is protected at the same level as in the home country. These transfers are made in accordance with binding legal agreements, such as standard contractual clauses approved by the relevant regulators.

Only authorized employees and service providers with a legitimate business need will have access to data. We follow strict procedures for managing access and monitoring data use.

Data Retention and Security

Data Retention

We retain personal data as long as necessary to provide our services and fulfill our obligations. Our policy includes the following aspects:

We retain personal data for the period required to achieve the purposes for which it was collected, including providing our services, managing accounts, complying with legal obligations, resolving disputes, and enforcing our agreements.

We do not retain payment details after completing transactions. Payment details are securely transferred to certified and secure payment service providers, who adhere to the strictest information security standards, such as PCI-DSS. All payment data is stored and processed by them only.

When personal data is no longer needed for the purposes described in this policy, we will take steps to securely delete or anonymize it so that individuals cannot be identified based on it.

Technological Security Measures

We use advanced encryption technologies to protect personal data during transmission and storage.

Internal Controls

We conduct regular audits of our security systems and internal processes to ensure compliance with information security standards and our internal policies. We maintain comprehensive risk management and information security programs to ensure the integrity of data both in our systems and with external service providers we work with.

These measures include data encryption, advanced security protocols, and limiting access to data to authorized employees only. However, it is important to note that security technologies are not perfect, and we cannot guarantee complete protection against intrusions or data theft.

Data Sharing and Communication

Data Sharing

We share data with external service providers who assist us in our business operations. These providers may include cloud service providers, data storage providers, technical support providers, and payment processing services. All our service providers are bound by strict confidentiality and security agreements.

We may share data when required by law, court order, or legal request from a governmental authority. This sharing may include transferring data to law enforcement agencies, regulators, or other legal entities.

In certain cases, we may share data with third parties based on explicit consent. This consent will be given when using our services or in other cases where approval of the data sharing will be requested.

Communication

We may contact users regarding our services and promotional communications. Our policy includes the following aspects:

Communication may include sending emails or text messages to confirm orders and update on their status, providing responses to inquiries to our support center, resolving technical issues, and offering additional assistance.

Sending updates on changes to the terms of service, privacy policy, or service features.

Promotional Communications

We may send promotional messages and advertisements about our products and services. This communication may include newsletters with information about new products, updates on software, articles and guides, notifications about special promotions, discounts, coupons, and exclusive offers for our customers.

Communication preferences can be managed at any time through account settings on our website. Users can choose which types of communication they want to receive from us and unsubscribe from promotional communications at any time.

Data Subject Rights

Users are entitled to exercise their rights regarding their personal data, and we are committed to assisting in this process. There is a right to request and confirm the personal data we hold. Users can request a copy of their personal data and find out how we use it.

If the personal information we hold is incorrect or outdated, there is a right to request its correction. Profile details can be updated directly through user accounts on our website.

In certain cases, there is a right to request the deletion of personal data from our systems. For example, if the data is no longer necessary for the purposes for which it was collected, users can contact us with such requests, and we will take the necessary actions in accordance with our policy and legal requirements.